 Making a complaint
Before lodging a complaint with the Competitive Neutrality Unit (CNU) of the Victorian Competition and Efficiency Commission, you should first discuss your concerns with the relevant government business and try to establish if they have applied Competitive Neutrality Policy (the Policy) and if not why not. The application of the Policy will require determination of whether:
- the public business activity has a significant impact in the market;
- introduction of a Competitive Neutrality measure such as full cost reflective pricing is of net benefit; and
- the public business contributes to the attainment of public policy objectives stated and documented by the government owner. If so, a public interest test should have been undertaken to explore these and options for meeting all policy objectives including Competitive Neutrality.
The government agency may not have considered all advantages, and the public interest process may not have considered all options or involved all relevant parties. These are the sort of issues you may be able to resolve through discussion and alleviate the need for you to lodge a formal complaint.
If you are not satisfied with the outcome of your discussion with the government business you may decide to contact the CNU for further advice or to lodge a complaint.
A formal complaint may be lodged with the CNU on the downloadable
 Complaints Form PDF (139 KB PDF)
 Complaints form Word (62 KB DOC)
which can be forwarded.
| 
